Please note, that due to COVID-19, many shipping companies are prioritizing the shipments and receiving of emergency and necessary medical equipment. This could mean that your package maybe withheld with the shipping company for an extended period of time which would lead to longer wait times and delays. We hope you understand, as this is something completely out of our control.
Orders processed in Belgium, Germany and Netherlands will take 1-5 business days to arrive. For orders processed in other countries, it can take between 3-20 business days for your product to arrive, depending on where you live.
Shipping and handling process
Our handling time usually takes about 1-3 business days and then the orders are handed over to our shipping partners. Our shipping times are dependent on where you live in the world.
Shipments to UK
We continue to ship to UK. Please note that it may take a bit longer because of the health situation and the customs.
Please note that we are working on new shipping options.
EUROPE ZONE 1 : Belgium, Netherlands, Germany 5€ / Free shipping on orders over 28€EUROPE ZONE 2 : Austria, Denmark, France, Luxembourg, United Kingdom / 9€
EUROPE ZONE 3 : Croatia, Czech Republic, Finland, Greece, Hungary, Ireland, Italy, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden / 15€
EUROPE ZONE 4 : Bulgaria, Estonia, Latvia, Lithuania, Romania / 19€
REST OF THE WORLD ZONE 1 : Canada, Norway, Switzerland, United States / 25€
REST OF THE WORLD ZONE 2 / 35€
If you want to return or exchange an item, please e-mail firstname.lastname@example.org with the following information :
- ORDER NUMBER
- NAME ON THE ORDER
- E-MAIL ADDRESS THE ORDER WAS MADE WITH
- YOUR REQUEST
If you've received a damaged item, please also provide us with a clear photograph of the problem.
We'll get back to you with the necessary information to start the return process.